الشروط والأحكام

Merchant Terms of Service

📌 Corporate Information & Licensing

• Platform Name: Walaa*
• License.: L2625189
• Registration Location: Muscat, Sultanate of Oman
• Regulatory Authority: Ministry of Commerce, Industry and Investment Promotion - Sultanate of Oman
• Official Contact: info@walaastar.com | +968 96603011

1. Definitions and Scope of Service

• Service: The cloud-based digital loyalty and rewards management system (SaaS) provided by the Platform, enabling Merchants to issue digital stamp cards to their customers via mobile wallets (Apple Wallet / Google Wallet).
• Dashboard: The digital portal allocated to the Merchant for managing accounts, passes, staff, and reviewing analytics.
• End User / Pass Holder: The Merchant’s customer who holds the digital loyalty pass within their mobile phone wallet.
• Access Credentials / PIN: Codes issued by the Merchant to authorize staff or cashiers to add stamps or redeem rewards.

2. Accounts, Permissions, and Security

1. Account Creation: The Merchant agrees to provide accurate and complete information during registration (Commercial Name, CR Number, Contact Details, Email).
2. Staff Permission Management:
• The System allows the Merchant to generate PIN codes or sub-accounts for staff/cashiers.
• The Merchant is solely and fully responsible for all activities, stamp scans, or reward redemptions performed using these credentials or via their Dashboard.
3. Account Security: The Merchant must maintain the confidentiality of login details and PIN codes, and immediately notify the Platform upon suspecting any unauthorized access or breach.

3. Subscriptions, Billing, and Payments

1. Subscription Plans: The Service is offered under multiple tiers (Standard / Pro / Enterprise) with varying quotas for pass limits, branch limits, and features, as detailed on the pricing page at the time of subscription.
2. Trial Period (14 Days):
• The Platform offers a 14-day free trial period to evaluate features.
• The Platform reserves the right to modify or terminate trial periods at any time without prior notice.
• Upon trial expiration without upgrading, the Platform reserves the right to suspend access to premium features or pause the issuance of new passes.
3. Billing Cycle and Renewals:
• Subscription fees are billed in advance on a monthly or annual basis (per Merchant selection).
• Auto-Renewal: Subscriptions automatically renew for the same period unless cancelled by the Merchant at least 24 hours prior to the renewal date via the Dashboard.
4. Taxes and Invoices: All prices are subject to applicable government taxes (e.g., Value Added Tax, if applicable). The Platform issues official electronic invoices for all financial transactions.
5. Non-Refundable Policy: All fees paid for subscriptions are non-refundable, regardless of whether pass quotas or features were fully utilized, except as required by mandatory applicable law.

4. Content and Intellectual Property

1. Platform IP: Walaa* retains all intellectual property rights related to the Platform, designs, source code, trademarks, and APIs. The Merchant is granted a limited, non-exclusive, non-transferable license to use the Service during an active subscription period.
2. Merchant Content and Trademarks:
• The Merchant retains ownership of all trademarks, logos, and copy uploaded to the Platform.
• The Merchant grants the Platform a worldwide, royalty-free license to use their logo and brand name within wallet passes, for displaying content to pass holders, and in the Platform’s client portfolio for marketing purposes (unless opted out in writing).
3. Offers Responsibility: The Merchant is solely responsible for the legality, accuracy, and fulfillment of offers, stamp rules, perks, and terms associated with their reward program.

5. POS API Integration and Geofencing Notifications

1. POS API Integration: When using the Platform’s API to connect with POS systems, the Merchant agrees not to abuse the API, flood servers with excessive requests (Rate Limiting violation), or reverse engineer the software.
2. Geofencing & Notifications: The Platform provides geofenced notifications and alerts (APNs / Google Cloud Messaging) as a supporting technical capability. The Platform does not guarantee 100% notification delivery due to user device settings and operating system restrictions.

6. Service Suspension and Termination

1. Termination by Merchant: The Merchant may cancel their account at any time via the Dashboard. Access remains active until the end of the paid billing period without renewal.
2. Suspension or Termination by Platform: The Platform reserves the right to suspend or terminate the Merchant’s account immediately without prior notice under the following circumstances:
• Breach of any provision of these Terms.
• Overdue payments exceeding seven (7) days from invoice date.
• Utilization of the Platform for illegal, fraudulent, or deceptive activities.
• Technical abuse or actions compromising server stability.
3. Effects of Termination: Upon termination, the Platform disables Dashboard access and deactivates stamp issuance for end users. Data retention post-termination complies with statutory legal limits.

7. Limitation of Liability

1. Service Basis: The Service is provided on an "As Is" and "As Available" basis. The Platform does not warrant uninterrupted or error-free operation, though reasonable commercial efforts are exerted to maintain system uptime.
2. Merchant-Customer Relationship: The Platform acts solely as a technical tool provider and is not a party to any dispute between the Merchant and pass holders regarding rewards, unfulfilled offers, or product quality.
3. Financial Liability Cap: To the maximum extent permitted by law, Walaa* shall not be liable for indirect, incidental, or consequential damages, lost profits, or data loss. Total aggregate liability to the Merchant for any claims shall not exceed the amount paid by the Merchant to the Platform in the three (3) months preceding the event giving rise to liability.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Sultanate of Oman. Any dispute arising from these Terms that cannot be settled amicably shall be submitted to the exclusive jurisdiction of the competent courts in Muscat, Sultanate of Oman.