سياسة الخصوصية

Privacy Policy

📌 Controller & Legal Entity Details

• Data Controller: Walaa*
• License:L2625189
• Location & Jurisdiction: Muscat, Sultanate of Oman
• Regulatory Authority: Ministry of Commerce, Industry and Investment Promotion - Sultanate of Oman
• Official Contact: info@walaastar.com | +968 96603011

1. Data We Collect

We strictly adhere to the principle of Data Minimization, collecting only necessary information to deliver our services efficiently:

• A) Merchant Data (B2B):
• Commercial name, License / CR number, contact information (name, email, phone number).
• Billing and electronic payment details (processed securely via encrypted payment gateways).
• Dashboard usage logs and staff access credentials (PINs).
• B) Pass Holder / End User Data (B2C):
• Core Data: Name and phone number (for stamp tracking and account verification).
• Optional Data: Date of birth (to enable personalized birthday rewards from the Merchant).
• Unique Serial ID: A randomly generated 8-digit serial number associated with the user's wallet pass to prevent duplicate accounts and allow pass recovery upon device replacement.
• Location Data: When Geofencing notifications are enabled, the mobile device utilizes location locally to trigger proximity alerts near the Merchant's branch. We do not track continuous user location or store location history on our servers.

2. How We Use Data

Collected data is used strictly for the following purposes:

1. Issuing and updating digital loyalty passes within Apple Wallet and Google Wallet.
2. Tracking stamps and managing reward redemptions between the End User and the respective Merchant.
3. Delivering pass updates and location-based notifications (APNs / Google Services) associated with Merchant cards.
4. Documenting transactions and generating operational analytics for the Merchant to manage their loyalty program.
5. Managing Merchant subscriptions, billing, and identity verification.

3. Data Sharing and Non-Sale Policy

1. No Data Selling: We strictly guarantee that we never sell, rent, or trade Merchant or End User data to third parties for marketing or commercial purposes.
2. Sharing with Merchants: Data submitted by an End User when joining a specific Merchant's loyalty program is accessible solely to that specific Merchant for loyalty management purposes.
3. Third-Party Service Providers: We engage trusted cloud infrastructure, payment gateways, and notification service providers (such as Apple Push Notification service and Google) to process encrypted data under strict data processing agreements.
4. Legal Compliance: We will disclose data only if required by a binding judicial order or applicable legal mandate within the Sultanate of Oman.

4. Data Security and Encryption

• All data is stored on secure cloud servers protected by advanced firewall architecture.
• All communications and data transmissions between client devices and the Platform are encrypted using industry-standard protocols (TLS/SSL).
• Pass identifiers and stamp audit logs are secured within encrypted databases to prevent tampering or unauthorized access.

5. User Rights and Data Retention

1. End User Rights: Pass Holders reserve the right to request data correction, remove their digital pass from their mobile wallet, or request full deletion of their account and data by contacting us or the relevant Merchant.
2. Merchant Rights: Merchants retain the right to rectify profile information, export operational reports, or request complete account deletion upon service termination.
3. Data Retention: We retain personal data only for as long as the account remains active, or as mandated by statutory commercial and financial regulations in the Sultanate of Oman.

6. Policy Amendments

The Platform reserves the right to update this Privacy Policy as necessary. Merchants will be notified of material changes via email or Dashboard alerts prior to such changes becoming effective.

7. Contact Us

For any inquiries regarding this Privacy Policy or to exercise data protection rights, please contact our team at:

• Official Email: info@walaastar.com
• Official Phone: +968 96603011
• Website: www.walaastar.com